Terms & Conditions

Elstarade reserves the right to amend our T&Cs without prior notice

Ordering 

All prices are stated in Singapore Dollars (SGD) and are final.

Stated prices are non-inclusive of mailing charges.

Paid orders are strictly non-refundable and non-cancellable.

Request for refunds will not be entertained after payment has been made.

Price negotiations, reservations, trades of any sorts will strictly not be entertained.

In the event of items being unavailable after payment has been made, Elstarade will refund the amount fully in the method payment was made.

Item Description

We try our best to display our product(s) in the most accurate way possible.

However, please note that photographic descriptions of our product(s) will vary for computer to computer.

CC Skye Bracelets come in Gift boxes & Tags.

Daniel Wellington Watches come with Gift Box,  Authenticity Card and pin for changing straps.

Paul Hewitt products come in their respective gift bags/ gift boxes.

Mockberg Watches come with the gift box.

Payment Modes

Local orders: We accept payment via DBS/POSB/OCBC/UOB Atm Transfers & I-banking.

(ATM transfer customers to provide us with a snapshot of transaction receipt for verification purpose).

Cash Deposits are also allowed.

International orders: We accept payment via PayPal.

PayPal, Visa and MasterCard – Fuss free and immediate payment via PayPal’s secure transaction platform. Payment by Visa and MasterCard does not require an existing PayPal log-in account.

Please email us at hello@elstarade.com if you encounter any difficulties

Shipping & Delivery

All products are carefully inspected and packaged before mailing to ensure it arrives in perfect condition.

For specific delivery timings and shipping fees, please refer to [Shipping & Delivery] tab.

Waiting time for Backorders

Backorders generally take approx 10 to 15 working days to arrive after the order is placed.

However if you required an item by a certain date, do contact us and we will see what we can do! :)

Return Policy

We will refund or exchange any defected items if it is being mailed to us within 5 days after purchase.

Items must be in original packaging, with tags and unworn.

Items that do not meet the requirement are not applicable for exchange or refund.

Customers shall bear full responsibility in making sure items mailed back are packed securely and sealed properly.

We will not be responsible for lost mails in connection to such returns or exchange.

For items that are deem defected by Elstarade, we will have it exchange for the same item that is still in stock, or a full refund if that particular item is out of stock.

Other than the above mentioned, Elstarade strictly will not entertain any forms of refunds.

Warranty

Daniel Wellington & Paul Hewitt watches all come with 2 years warranty.

Mockberg watches come with 1 year warranty.

(Exchanges are provided if watch is defected on delivery, should it be worn no exchanges will be provided for. Warranty is valid only in Sweden/ Germany. Sending of returns via postage to (Singapore / Sweden / Germany) will be arranged and borne by buyer in the event that exchange is valid under the warranty clauses for mechanism of clockwork. Warranty is not covered if watches are damaged by water, hit / fall)

For specific warranty terms for Daniel Wellington, refer to http://www.elstarade.com/daniel-wellington-warranty/

For specific warranty terms for Paul Hewitt, refer to http://www.elstarade.com/paul-hewitt-warranty/


Caring for your Jewelry

Gold and silver plated jewelry will eventually tarnish/ discolor if left out in open air.

We recommend storing your pieces in a cool and dry place (possibly in a jewelry box).

Moisture can cause damage to surfaces and cause them to rust hence it is best to remove rings before washing your hands.

If your jewelry comes in contact with water, dry them with a soft cloth or tissue.

Privacy Policy

We collect information solely for processing of orders and shipping your order out.

Therefore, all personal information released to us will be kept confidential and will not be released or sold to any third party with or without consent.

By purchasing from our site, you consent to our privacy policy.

For any further questions, please email hello@elstarade.com